City of New Castle,Indiana

Water Plant


Paying Your Utility Bill
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There are two offices related to the function of the Water Department:
  • The Pumping Station located at 5th and Broad Streets is responsible for providing potable water to its customers.  This includes the cleaning, testing, pumping, and distribution for both domestic and commercial purposes, as well as fire protection.  The department is also responsible for the maintenance and repairs of the water distribution system, water plant, wells, and elevated storage towers.  These activities are administered through the pumping station, located at 5th and Broad Streets. 
  • The Utility Office is located in City Hall at 227 North Main Street.  This office is responsible for all aspects of customer service including requests for new service, service disconnects, meter readings, inquiries, complaints and collections.
  • 2013 Annual Water Quality Report
  • 2014 Annual Water Quality Report
  • 2017 Annual Water Quality Report