City of New Castle,Indiana

Utilities Office - Customer Service

Paying Your Utility Bill
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The New Castle Utility Office is committed to providing a friendly and professional environment for our customers and staff
Office Hours
Located at 227 N. Main Street, New Castle, IN 47362
Monday-Friday 8am-4pm
765-521-6820
Office Manager-Mark Stacy
 
Drive-up Window & Drop Box
The service of a drive-up window is provided to the community during office hours, when staffing allows.  There is also a drop-box available by the drive-up window for customers' convenience.
 
Customer Service
The New Castle Utilities Office is committed to providing a friendly and professional environment for our customers and staff.  We intend to provide the most ethical accountability of funds collected from the ratepayer of both the Water and Water Pollution Control departments.  Services provided to the customer from this office includes:
      • Collection of fees
      • Customer Inquiries
      • New Service Requests
      • Notification of Emergencies
Collection of Fees & Billing
The New Castle Utilities Office is responsible for collection of fees associated with the services provided by the Water and Water Pollution Control Departments.  These services include:
      • Connection Fees
      • Storm Water Fees
      • Water Fees
      • Wastewater Fees
      • Sanitation Fees
      • Fire Fees

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