Utilities Office - Customer Service
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Drive-up Window & Drop Box
The service of a drive-up window is provided to the community during office hours, when staffing allows. There is also a drop-box available by the drive-up window for customers' convenience.
Customer Care
If you have high water consumption or a possible leak, please call the Utility Office at 765-521-6820. To request a leak adjustment, please fill out the leak adjustment form.
Customer Service
The New Castle Utilities Office is committed to providing a friendly and professional environment for our customers and staff. We intend to provide the most ethical accountability of funds collected from the ratepayer of both the Water and Water Pollution Control departments. Services provided to the customer from this office includes:
- Collection of fees
- Customer Inquiries
- New Service Requests
- Notification of Emergencies
Collection of Fees & Billing
Policy Amendment
Approval Date: 7/2/18
- Recent
News - Useful
Links - Services
Usefule Links
- 2020 Annual Water Quality Report
- New Castle Water Department - History
- Digging Precautions
- Ordinance 3374 - Annexation
- Ordinance 3376 - Annexation
- Ordinance 3377 - Annexation
- Ordinance 3499 - Annexation
- Ordinance 3419 - Annexation
- Ordinance 3456 - jEstablishing Regulations for Stormwater Management & Creating a Stormwater Utility
