After a Fire - Local Resources

Local Resource - After a Fire

SAFETY FIRST!

Be watchful for structural damage caused by the fire. Weakened roofs, floors and walls can collapse without warning.

 

Don't consume any food, medicine or beverage that has been exposed to heat, smoke or soot. Smoke residue from a building fire contains a variety of chemicals and toxins from the items that burned.

 

Wear appropriate breathing protection if you go inside. The air inside a fire-damaged building often contains harmful chemical vapors and particulates.


Disaster Assistance

American Red Cross - (317) 773-0380 / Toll Free 888-684-1441

After hours, leave a message with the answering service 


Utility Companies

If your utilities have been disconnected you will need to contact your local utilities to turn them back on.

 

DO NOT ATTEMPT TO TURN UTILITIES BACK ON BY YOURSELF.  
 

AT&T

800-742-8771

Cinergy Metronet

765-520-2000

Duke Energy

800-343-3525

Henry County R.E.M.C.

765-529-1212

New Castle
Water Department

765-521-6820

Vectren
800-777-2060

 


Area Restoration and Board-up services

Click here for local phone listings for restoration and board-up companies in our area.

 


Government Services

New Castle Fire Department Administration

765-521-6815

 

New Castle Permitting and Inspections

765-521-6823

 

New Castle Police Administration

765-521-6810

 

Henry County Sheriff Administration

765-529-5201


Common Questions and Concerns

Why did the fire department break windows or cut holes in my roof?

Fire and smoke travel upward and outward. To effectively fight a fire and reduce heat and smoke damage, "ventilation" holes are made to give the smoke and heat a way out. Ventilation improves visibility for our firefighters and allows them to find and fight the fire more quickly.

 What about the holes in my walls and ceilings?

Fire often burns into hidden spaces between walls and ceilings, not to mention attics. We want to be sure the fire is out before we leave, so inspection holes will be made if there is suspicion that fire has gotten into a hidden area, and larger holes if we find fire.


How Did We Do?

We strive to minimize damage to your home or business, even though the process of extinguishing a fire will inevitably cause added water and other damage.

 

If you'd care to share feedback on the how well our firefighters explained what was happening during the fire, whether or not your short-term needs were met, and how we could do better for the people we will serve in the future, please contact us:

 

·In person - By phone: (765) 521-5817 to speak to the Fire Chief

·By Email:  admin@cityofnewcastle.net