Start Service Application

 Step 1 of 1

To start a new account fill out the below application. if you are unable to come to the office during working hours 8AM-4PM Mon-Fri., closed Holiday's, you can email us at ncumanager@gmail.com. However you will have to drop off or mail in your deposit. 

Items needed for a new Utility account

If you are purchasing your home:
  • Application
  • Signed copy of settlement statement or Deed
  • Photo I.D. for everyone listed on the account
If you are renting or buying on Contract
  • Application
  • Signed copy of lease or contract
  • Photo I.D. for everyone listed on the account
  • $100 deposit payable by cash, money order or check
If buying, renting or leasing from anyone other than the legal owner you will need to come into the office to fill out additional paper work.
To turn off service come into the office or call (765) 521-6820

Submitting this application confirms the customer agrees to be bound by the following:

As a residential customer, I understand that:
  1. I am responsible for all plumbing from the shut-off valve at the curb with the exception of the meter itself.
  2. It is against the law to tamper with a meter or valve.
  3. There is a $25.00 reconnect fee if I am disconnected and I understand there is a $40.00 after hour service fee if I request service from the utility after a workday time of 4:00 p.m. or weekends or holidays.
  4. Any unpaid balance from my previous residence will be transferred to my new account, unless account is at collections.
As a commercial/industrial customer I understand that:
  1. I am responsible for all plumbing from the water main including the water meter and pit/valve maintenance and/or replacement.
  2. It is against the law to tamper with a meter or valve and I must receive approval from the Water Superintendent before removing or repairing a meter.
  3. Backflow protection is a requirement and my responsibility on ALL water lines.
  4. There is a $25.00 reconnect fee if I am disconnected and I understand there is a $40.00 after hour service fee if I request service from the utility after a workday time of 4:00 p.m. or weekends or holidays.
  5. I am bound by the Regulations and Standard Procedures Manual of the New Castle
    Water Department. I understand I may purchase a copy of the manual at a cost of $0.35 a page at the Utilities office during regular business hours.
  6. I am responsible for all water and sewer charges, including minimum charges until I final the account.
  7. Each time the water is turned on there is a $25.00 reconnect fee.
  8. Any unpaid balance from my previous address will be transferred to my new account, unless account is at collections.

 

In the event of default:  All Residential, Commercial, and Industrial customers shall be responsible for and pay all delinquent bills, reconnect or disconnect fees, additional plumbing costs and all reasonable collection agency fees equal to forty (40%) percent of the delinquent balance and reasonable attorney fees, shall be added to the amount due on the account, plus any applicable court costs.  By providing my cell number , I give express consent to receive calls and text messages from the creditor or its third party debt collector at the number, including calls messages made by using an auto-dialer or prerecorded message.

* Denotes a required field

New Castle Utility Application - Service Contract

201 N. 6th St.
New Castle, IN 47362
Ph. 765-521-6820
Fax: 765-521-7401

Office Hours:
Monday - Friday 8:00 am - 4:00 pm

Primary Contact Information

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Telephone*
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Work Phone*
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Co-Name or DBA Contact Information

 
 
 
Work Phone 
-- ext

Service Address

 
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ZIP*
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Second portion of ZIP Code is optional.
Type of Building*

Mailing Address

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ZIP*
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Second portion of ZIP Code is optional.
Alternate Telephone Number*
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Required Information for Renters

 
 
 
 
ZIP 
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Second portion of ZIP Code is optional.
Landlord's Phone 
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