Utilities Office - Customer Service

Paying Your Utility Bill

Make a One Time Utility Payment Sign Up for E-Billing

GO GREEN & SIGN UP FOR E-BILL TODAY!!

The New Castle Utility Office is committed to providing a friendly and professional environment for our customers and staff

Start Service

To start a new account fill out an application, if you are unable to come to the office during working hours 8AM-4PM Mon-Fri., closed Holiday's, you can email us at ncumanager@gmail.com. However, you will have to drop off or mail in your deposit. 

Drive-up Window & Drop Box

The service of a drive-up window is provided to the community during office hours, when staffing allows.  There is also a drop-box available by the drive-up window for customers' convenience.

Customer Service

The New Castle Utilities Office is committed to providing a friendly and professional environment for our customers and staff.  We intend to provide the most ethical accountability of funds collected from the ratepayer of both the Water and Water Pollution Control departments.  Services provided to the customer from this office includes:

  • Collection of fees
  • Customer Inquiries
  • New Service Requests
  • Notification of Emergencies

Collection of Fees & Billing

Policy Amendment
Approval Date: 7/2/18

Contact Us

Mark Stacy,
Utilities Office Manager
201 N 6th St
New Castle, IN 47362
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