City of New Castle,Indiana

211 - Health & Human Service Assistance Hot Line

2-1-1 / Regional Information at Your Fingertips

Information is everywhere in today's fast-moving world. The challenging part is finding reliable information, specific to your needs.
 What is 2-1-1?

2-1-1 is a three-digit phone number anyone can call to get information about health and human services. Call 2-1-1 if you need information on: 

    • Housing & Utilities
    • Food & Meals
    • Income Support / Assistance
    • Clothing & Household Goods
    • Individual & Family Support
    • Health Care
    • Mental Health / Addictions
    • Legal & Public Safety
    • Information Services
    • and much more!!
It's Free!!          It's available 24-hours a day, 365 days a year.
How does 2-1-1 work?

For the caller, it's as simple as picking up the phone and dialing 2-1-1. Trained and caring Information & Referral Specialists answer the 2-1-1 calls, talk about the caller's needs, and offer referrals to human service programs. Because of the changes in telephone services, it may take some time to ensure complete coverage from all types of telephones. 

Community information is provided to callers by a trained, caring information & Referral Specialist, capable of answering questions about a variety of non-profit services and agencies.

 In times of disaster, 211 can also be mobilized as a central point for giving out public information. Information is also available online at http://www.in.211.org/, http://www.211.org/, http://www.airs.org/ or by calling 317-921-7527.